FAQs

Channels & Value Added Services

  • What channels are available with Showtime?
    • 3 SHOWCINEMA channels that deliver the best home theatre selections from Paramount, Dreamworks, Sony Columbia, NBC Universal, Disney and local studios.
    • 5 SHOWMOVIES channels - SHOWMOVIES 1, SHOWMOVIES 2, SHOWMOVIES ACTION, SHOWMOVIES COMEDY and SHOWMOVIES KIDS. These leading channels allow customers to choose from up to 9 different first-time-on-TV movies broadcasting at any one time.
    • 4 SHOWSPORTS channels - SHOWSPORTS 1, SHOWSPORTS 2, SHOWSPORTS 3 and SHOWSPORTS 4 - being the home of Barclay's Premier League, Coca-Cola Championships, Ryder Cup, Cricket, Rugby Union Tri-Nations, Rugby League World Cup, WWE, Ultimate Fighting Championship and other exclusive leagues.
    • 7 SHOWSERIES channels - SHOWSERIES and SHOWSERIES EXTRA, home of action and drama series; SHOWSHASHA and SHOWSHASHA EXTRA, home of Arabic movies, series and talkshows; SHOWCOMEDY and SHOWCOMEDY EXTRA, home of comedy series and SHOWKIDS, home of KIDSCO featuring your favourite children's characters including Dennis the Menace, Inspector Gadget, Madeline and many more.
    • International partner channels such as Disney Channel, JimJam, Extreme Sports, Discovery Science, Discovery World, Animal Planet, Nat Geo Wild, BBC Food, E! Entertainment, The Style Network and many more.

    The content of each of these channels offers you the best in entertainment throughout the Middle East and North Africa region. The content is carefully scheduled by our Dubai-based programming teams and acquired from the world’s premier studios and sport leagues.

  • Do you have sports channels?

    Yes we have 4 locally produced sports channels - SHOWSPORTS 1, SHOWSPORTS 2, SHOWPORTS 3 and SHOWSPORTS 4 featuring internationally produced sports programmes, bringing you Barclay's Premier League, Coca-Cola Championships, Ryder Cup, Cricket, Rugby Union Tri-Nations, Rugby League World Cup, WWE, Ultimate Fighting Championship and other exclusive leagues.

  • Are you showing all Premier League matches?

    SHOWTIME has also secured the exclusive rights to broadcast all matches per season of the Barclay's Premier League between 2007 and 2010. You can expect to see all games live and exclusive on the SHOWSPORTS and other SHOWTIME channels in both Arabic and English with dedicated studios in both languages.

  • What is a SHOWBOX?

    SHOWBOX digital video recorder (DVR) from SHOWTIME is the latest in advanced technology and combined with SHOWGUIDE provides you the convenience and control to watch what you want, when you want, at the touch of a button. Features include the ability to pause live events, rewind, fast forward and record up to 40 hours of programmes on to a hard disk and watch them at your convenience.

  • What is SHOWGUIDE EPG?

    SHOWGUIDE EPG, SHOWTIME's premier electronic programme guide, provides you with the most up-to-date programme schedules 7 days in advance. It offers a detailed description for every programme in English and Arabic on the SHOWTIME channels and the best Free to Air channels like MBC1, MBC2, MBC3, MBC4, Dubai TV, Dubai One, BBC World and many more. To access SHOWGUIDE EPG simply click the ‘TV Guide’ or 'EPG' button on your decoder remote control and follow the simple instructions.

  • What is SHOW ON DEMAND?

    SHOW ON DEMAND is the first video on demand service in the Middle East with your favourite movies, series and sporting events made available in an easy and convenient way to enhance your viewing pleasure.

Technical

  • What do I require to pick up the channels?

    To receive Showtime you need any of the Showtime approved decoders to be properly installed using the appropriate Dish & LNB PLUS a Showtime subscription Smart Card.

  • How do I rescan my decoder?

    If you are using a Showtime Approved Decoder please refer to the following instructions to retune your decoder. If you are using a Non Approved Decoder please refer to your decoder user manual.

    • Press the Menu button on remote control
    • Select Advanced Options from the list and press OK
    • Select Dish Installation and press OK
    • Enter the code 9949 and press OK
    • Select Scan All Networks and press OK
    • Wait 5 minutes
  • How do I set parental control?

    PARENTAL CONTROL gives you the ability to choose which channels or even which programmes can be viewed in your home. The SHOWTIME rating system (Fam to 18), on screen communication highlighting the suitability of certain programmes and the technology in our decoder provides you with all the control you need to easily restrict or completely block certain programmes or channels as you want.

    Please refer to your decoder model below:

    UEC / Coship / Showbox

    • Press the ‘Menu’ on your Remote Control
    • Select ‘Parental Control’ and press “OK”
    • Enter the default PIN ‘1234’. This will bring up the ‘Parental Control’ option
    • Select ‘Service Blocking’ and press ‘OK’
      This will bring up the ‘Service Blocking Bouquet selection’ displaying the Bouquet list. You can choose the service you need to block from any Bouquets.
    • Highlight the desired bouquet and press ‘OK’
    • Use the ‘??’ button on your remote to and select the service you intend to block.
    • Press the ‘?’ to move the selected service to the ‘Blocked’ column on the right
    • Once all selected services have been moved press ‘OK’

    Once when the Service List is processed, the Bouquet selection screen will be displayed. If services from some other bouquets need to be blocked it can be selected from this screen and continue the steps explained as above. If not press ‘Exit’

    Technosat

    • Press "Menu" press the down arrow "CH&?" select "Organizing Services" and then press "OK".
    • Enter the password "0000"
    • Select "Lock" option and press "OK".
    • Highlight the channels to Lock and press "OK" a (LOCK) symbol will be displayed alongside the selection indicating the channel is locked.
    • Once you locked the required channels, continue to press "exit" until returned to the viewing channel.
      (Note: If you need to unlock the channels back highlight them and press "OK").
  • Organizing Favourites

    Favourites:

    Imagine having your TV reminding you that your favourite program is on! Let our Showtime Electronic Program Guide (EPG) change the way you watch TV forever.

    • Set reminders about your favourite programmes
    • Allows you to pre-programme your TV up to 7 days in advance
    • Provides the most up-to-date 7day programme schedules
    • Automatically tunes your TV to your pre-selected programmes

    We are currently updating the EPG software so it's even easier and faster to use. You may find that your TV screen goes blank for a very short period of time, please do not switch off your decoder during this period

    Unfortunately, during this process you will lose any favourites that you have programmed into your EPG. instructions.

    But don't worry, because if you have any queries or require technical assistance, simply contact our customer service team who will be happy assist you.

  • Dish Settings

    Showtime Broadcasts all of its programmes via the Nilesat 102 Satellite at 7º West. You may find the following technical information of use during installation and the programming of your decoder

    Satellite: Nilesat
    Location: 7º West>
    Transponder 1: 11.996 Ghz Horizontal
    Transponder 2: 12.073 Ghz Horizontal>
    Transmission System: MPEG2
    Conditional Access:Irdeto
    Forward Error Correction:3/4
    Kuwait27500
  • Stereo Settings

    Stereo Sound

    Showtime transmits its signals in digital format. This gives high quality picture with CD quality sound and the possibility to deliver Dolby Pro-Logic surround sound providing you have this equipment. We aim to transmit all our programmes in stereo, whenever possible and you can rely on The Movie Channel, MTV and VH-1 to provide stereo sound in unrivalled quality.

    To listen in stereo will either need a Stereo TV set or a Stereo Hi-Fi amplifier. Most new TV sets have either AV-Left-Right input/output, a SCART input or both.

    If you have a stereo TV set

    Connect the AV-Left-Right output located at the back of your decoder, into the AV-Left-Right input located at the back of your TV using stereo phono connectors. This is a simple, straight forward connection which will allow you to hear great stereo sound selectable from your Stereo TV set.

    If you have a stereo Hi-Fi

    Connect the AV-Left-Right output located at the back of your decoder, into the AV-Left-Right input located at the back of your Stereo usually marked either VCR, AUX or TV. Then in order to enjoy the Stereo sound you will need to switch your stereo on the VCR, AUX or TV input and turn your TV to the desired channel and just enjoy the sound.

    If you have both, a Stereo TV and a Stereo Amplifier

    Connect the AV-Left-Right output located at the back of your decoder, into the AV-Left-Right input located at the back of your TV. Then connect the AV-Left-Right output located at the back of your TV, into the AV-Left-Right input located at the back of your Stereo usually marked either VCR, AUX or TV. Then in order to enjoy the Stereo sound, you will need to switch your stereo on the VCR, AUX or TV input and turn your TV to the desired channel and just enjoy the sound.

    If you have a VCR

    If you have a non-Stereo VCR then it is not recommended to connect your AV-Left-Right from the decoder directly into your VCR as this will eliminate the stereo sound and convert it to mono. It is best to connect the UHF output from your decoder to the UHF input of your VCR. Then tune the VCR as if you were tuning any other channel (See your VCR manual for details on how to tune your VCR). Then connect the AV-Left-Right output located at the back of your decoder, into the AV-Left-Right input located at the back of your TV or Stereo.

  • Troubleshooting

    "E-45 Searching For Signal At .."

    75% of E45 on-screen messages can be resolved by rebooting the decoder. Digital decoders are like computers and they may occasionally freeze or "lock-up". Disconnect the power to the decoder by unplugging the wall socket and re-plugging it. This should rectify most cases.

    "E-16 Service Is Currently Scrambled"

    Check that you are watching a Showtime channel to which you have subscribed. To refresh your signal you can: -

    • Send an SMS with your smart card number followed by 500
    • Call our automated answering service on:
      KSA 03 895 8484
      Kuwait807 007
      Egypt 02 827 6666
      Jordan 06 592 2515 / 6
      UAE & Others+971 4 367 7888

 Billing

  • Can I pay monthly?

    Of course you can pay monthly. All you have to do is choose the monthly payment option on the subscription form and we will deduct the appropriate amount from your credit card on a monthly basis..

  • How can I order SHOWCINEMA?

    SHOWCINEMA offers 4 pay per view channels which showcase the best and latest Hollywood movies first and without commercial breaks from our exclusive deals with the leading Hollywood studios including Paramount, Sony Pictures, Universal and Disney. To order:

    • Select the MY SHOWCINEMA link above
    • Send an SMS with your smart card number followed by the SHOWCINEMA order code
    • Call our automated answering service on:
      KSA 03 895 8484
      Kuwait807 007
      Egypt 02 827 6666
      Jordan 06 592 2515 / 6
      UAE & Others+971 4 367 7888